FAQ
Are there professional standards for the coaching industry?
Yes, there is a code of ethics, core competencies, accreditation processes, and an International Coaching Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: https://coachingfederation.org/.
How will I know you are the right coach for me?
During our initial conversations or discovery session, together, we will identify if this is an appropriate fit. So, before you say "yes," you will have a sample of the coaching experience. Until then, click on my BIO page and explore further my web pages to learn more about myself and my approach in coaching.
How do I get started in the coaching process?
If you are interested in beginning the coaching process, please contact me via email to schedule our initial discovery session to explore the coaching relationship's details further.
What can I expect from you as my coach?
- Be a partner in bringing out the best, the deepest, and the truest in you;
- Provide safety, encouragement, and support; an environment in which you can relax and explore;
- Respect the confidentiality of the agreements we make;
- Expand your view of what is possible and promote discovery of new insights;
- Give you input, straight feedback and operate as a sounding board;
- Listen carefully to what you say and ask questions that increase awareness;
- Be an ongoing resource for you in accomplishing your intentions.
What if I sign up for this and decide it is not suitable for me? Do you have a money-back guarantee?
Yes, I call it my "participate and get your money back" guarantee. If you show up to the calls and participate fully in the coaching process within the first 30 days of our relationship, you can let me know this is not working for you, and I will completely refund your money. However, to honor the coaching agreement and the coaching process, we will not refund your money if you sign up and do not show up for your coaching sessions, do not do the follow-up work, etc.
SECURITY & CONFIDENTIALITY
Are this client center and my data secured and safe?
Yes! There are three levels of security provided to keep your data safe and confidential:
- Username and password protected;
- Verisign Security Certificate protects your data on this site;
- Secured pages (HTTPS://)
Is my information confidential?
Yes. This site is a username/password-protected system. Therefore, you are the only one that has access to your information.
ADDITIONAL SUPPORT
Can I contact you in between our scheduled coaching sessions?
Yes! If you would like support on something that comes up between our meetings, you can post an inquiry to the Client Log, and we can have "just in time" coaching via your Private Client Website.
ACCESSING THE PRIVATE CLIENT AREA
What is the "Register Now" link, and when would I use it?
If you are interested in becoming a client or beginning the coaching process, you can create your account to access the private client area. When you "register," the system will notify me of your account created, and I will need to activate your account. The activation could take up to 24 hours.
How do I access your private client area, and how do I log in?
Click on the Login link in the navigational menu of the website. Then enter the username and password assigned to you. Don't have login information yet? Contact me so we can get an account created for you.
I have a password that I use for most of my online accounts. Can I change the password you assigned to me?
Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time on your Client Profile page, which you find under the FORMS tab.
What if I forget or lose my password and login information?
If you forgot only your password, you could still go to the Login page by clicking the Login link. Next, click on the blue link "forgot password" to the right of the "Login" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password included.
If you misplaced your username and password, contact me, and I will forward your information.
I'm trying to log in, but it will not accept my username or password. What do I do?
Remember that the login information is case sensitive, so enter it exactly like the system sent it out to you. Also, please type in your login credentials and DO NOT copy/paste them, as this procedure can include empty spaces, which count in a password, thus rendering them incorrect. Again, if you do not remember your login credentials, you can contact me via email, and I'll forward them to you.
FORMS, DOCUMENTS, AND RESOURCES AVAILABLE
What makes up a "Welcome Packet," and what do I do with this?
A welcome packet consists of some basic forms, documents, and resources that will help to get us started in the coaching process. By completing the information in the welcome packet, you provide me with some helpful information so that I know best how to support you, guide you and work together. It includes a "Client Profile" form, a "Goals" form, and also a "Discovery" form. You will also find our coaching agreement located in this packet. It is customary for you to complete these items before our initial coaching session together.
SCHEDULING/RESCHEDULING APPOINTMENTS
What if I need to reschedule my appointment?
It's easy. With at least a 24 hour notice, you can reschedule any appointment using the online calendar system. Just complete the following steps:
- First, log into your Private Client Website Area.
- Then, click on the Calendar Menu.
- Locate and click on the desired block of "Available" time (or if you already have an existing appointment, click on the title of your current appointment that you wish to reschedule)
- Click on the "edit" button and change the appointment details to correspond with an "Available" block of time.
- The calendar will update itself, and you'll see your new appointment reflected, and I will receive an email notification letting me know of the change.
PAYING FOR THE COACHING SERVICES
How do I easily make my payments for my coaching services?
Each month you'll receive an invoice from my practice letting you know the amount committed for that month. You can log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time and pay safely online.
What are the methods of payment I can use to pay for my coaching services?
Via Bank Transfer.
- To pay via Bank Transfer: When you receive your invoice, pay into my bank account in Euros using the IBAN and details indicated in the Invoice Notes.
Credit Card when available as an option (which includes Pay Pal).
- To pay by Credit Card or Pay Pal: When you receive your invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information, and my system will automatically (and securely) process your payment.
